Which I then realized aha! If you don't like what you get YOU MUST PAY TO SEND IT BACK.!! And the worst part is I sent 2 emails to customer support and they sent me an autoresponder that it would be sent to the proper dept and its been 2 or 3 months and I just hear crickets!! But rest assured they continue to send me catalogues and deal emails!! Ha, I just put it in my spam folder, If you don't honor your own products, you don't value customers feedback, and you ignore concerns voiced from your fans then you don't deserve repeat business!ĭon’t expect much and you’ll probably be satisfied Now I ordered from Fire mountain on several occasions and noticed each time my package arrived the quality or look of some beads were unacceptable. Which I personally think all company's should operate. Let me give an example: I shop on, I purchase a pair of shoes-when I receive the shoes the box INCLUDES and prepaid return label for my convenience should I NOT like my purchase I can easily send it back for my full money back. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.It is really sad when a company such as this one doesn't honor their own products. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() I would gladly recommend Fire Mountain Gems!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. So it's broadening my taste and knowledge. But, having it, I try it and am pleasantly surprised, using something I wouldn't normally have picked out. ![]() Not all of it is my taste, so I wouldn't have purchased it specifically. If I want a certain finding, it's usually in there. I think their site is very user friendly! They also offer great, free tutorial on *******! I've purchase **************** I love it because for just over $5 (with the quantity discount) you get a full pound of beads, findings, etc.! One of the reasons I love it is that I am learning, so I have found so many new findings and types of beads that I wasn't aware of. It also gives you the option to add it to a list of favorites, in case you want to purchase it in the future. Also, if you decide to not purchase something, you just have to remove it from your cart. I went to it several days, adding to my order before placing the order. But, it turns out that if you purchase 100 items total, you get the discounted price on every item! I have shopped a little at a time and kept adding to the cart until I'm ready to check out. I found the selection and pricing at Fire Mountain Gems to be such a wonderful improvement! They have so much selection and very reasonable pricing! It's easy to get to 100 items! And when I looked in my cart I realized that they had given me a quantity discount on my order when I reached 100 items! I thought that was for retailers who purchased a quantity of 100 of one item. I heard of Fire Mountain Gems through a ******* tutorial. I'm new to this, so I'm enthusiastically adding beads, findings, etc.
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